Terms of service

Submitting the booking form sends us a request. It does not reserve a time. We contact you to confirm the slot, normally the same business day.

If you need to change or cancel, call us. We ask for as much notice as you can give so the bay can be reallocated.

We provide a quote before work begins. A quote is based on the information available at the time and on the vehicle presenting as described.

If we find additional work is required once the vehicle is inspected, we will contact you with a revised figure and will not proceed on the additional items without your authorisation.

Diagnostic time is chargeable whether or not the fault is ultimately repaired by us.

We will tell you whether a part is genuine, aftermarket or reconditioned. Parts carry the manufacturer’s warranty, which varies by supplier.

Where you supply your own parts, we will fit them if it is safe and practical to do so, but we cannot warrant parts we did not supply, or labour attributable to their failure.

Our workmanship is guaranteed for twelve months from the date of invoice. This guarantee covers the labour we performed. It does not cover wear, subsequent damage, or faults arising from work carried out elsewhere.

Payment is due on collection unless other arrangements have been agreed in writing. On an insurance claim, you pay your policy excess and we settle the balance with your insurer.

Vehicles left more than seven days after we notify you that work is complete may incur storage charges.

We take reasonable care of vehicles in our custody. Please remove valuables before leaving a vehicle. We are not responsible for personal property left in a vehicle.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those guarantees. For a major failure you are entitled to a remedy, and to compensation for reasonably foreseeable loss or damage.

Content on this site is provided for general information. Prices and timeframes described are indicative and depend on the specific vehicle and its condition. The site content is owned by Lavi's Automotive and Crash Repair.