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Loading the pageQuote before any work startsAll makes and modelsInsurance work welcome
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You may be without a car, dealing with an insurer, and unsure what happens next. Tell us the claim number, or just describe the damage. We take it from there.
If the car cannot be driven, call rather than booking online. We arrange towing the same day.
What to expect
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Business day to assess
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Days, light panel work
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Insurers dealt with directly
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Month workmanship guarantee
How a claim runs
Everything after the first call is handled between us and your insurer.
Tell us what happened and whether the car is drivable. If it is not, we arrange towing to the workshop the same day.
The car goes on the hoist and gets measured against factory dimensions. We photograph everything and prepare the quote your insurer needs.
We deal with the assessor directly. If hidden damage turns up during strip-down, we lodge a supplementary claim rather than stopping work.
Panel, structural and paint work, safety systems recalibrated, then a quality check before handover. You pay your excess at collection.
Your entitlement
A recommendation is not a requirement. On most Australian policies the choice is yours.
Nominate us and we handle the assessment and the claim from there
Supplementary claims lodged if hidden damage appears during strip-down
Safety systems recalibrated after any repair that disturbs a sensor
Written guarantee on workmanship, twelve months from invoice
Capability
Questions
If yours is not here, call and ask. We would rather explain it once, properly.
On most Australian policies you can nominate your own repairer. Some policies restrict this, so it is worth checking your product disclosure statement, but your insurer suggesting a repairer is not the same as requiring one.
On an insurance claim you pay your policy excess and nothing further. The balance is settled between us and your insurer. For private repairs we quote the full job in writing before starting.
Light panel work usually runs three to five days. Structural repairs take longer, and parts supply is often the limiting factor. We give you a date once the assessment is done and parts are confirmed, rather than guessing up front.
Call us rather than booking online. We arrange towing to the workshop and start the assessment as soon as it arrives.
We mix to your vehicle's paint code and blend into the adjacent panels. On cars that have faded in the sun, blending is what stops a repair looking like a newer patch.
That is common once a car is stripped down. We lodge a supplementary claim with your insurer and continue. It does not come out of your pocket beyond the excess you already paid.
Call for anything urgent or undrivable. Otherwise send the details and we come back to you the same business day.
